Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website dwarikatrends.in operated by Dwarika Trends ("we", "us", or "our"). By accessing or using the Website, you agree to be bound by these Terms.

1. Compliance with Laws

  • You agree to comply with all applicable laws and regulations of India while using the Website. This includes, but is not limited to, the Consumer Protection Act, 2019 and the Information Technology Act, 2000.

2. User Accounts

  • You may create an account on the Website to access certain features and functionalities.

  • You are responsible for maintaining the confidentiality of your account information, including your password.

  • You are responsible for all activity that occurs under your account.

3. Intellectual Property

  • The Website and its content, including but not limited to trademarks, copyrights, product images, designs, text, graphics, and logos, are the property of Dwarika Trends or our licensors.

  • You may not use any of our intellectual property without our express written permission.

4. Orders and Payment

  • When you place an order on the Website, you agree to pay the purchase price listed on the Website in Indian Rupees (INR).

  • We accept various payment methods as listed on the Website, which may include popular Indian payment gateways.

  • We reserve the right to cancel any order at any time for any reason, including but not limited to:

    • Product unavailability

    • Payment issues

    • Suspected fraudulent activity

5. Modifications to the Service and Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Website, services, or any content thereof without prior notice.

  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Shipping and Returns

  • Shipping costs and estimated delivery times will be displayed at checkout and may vary depending on your location.

  • You may return or exchange your purchase according to our return policy available on the Website and in accordance with applicable Indian consumer protection laws.

  • We will process approved returns and exchanges within a reasonable timeframe as required by law.

  • Product(s) can only be returned within 48 hours of delivery if the jewellery piece is clearly shown as missing, damaged, or defective in an uninterrupted unboxing video.

  • Product(s) cannot be returned under any other circumstances.

  • An unboxing video is mandatory for all claims, including quality-related concerns, missing items, damaged products, or size-related issues.

  • Claims submitted without a valid unboxing video may not be eligible for return, replacement, or refund.

7. Disclaimer

  • The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

  • We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

  • Our liability to you in any circumstance is limited to the amount you paid for the relevant product(s) purchased through the Website.

  • We will not be liable for any damages arising out of or related to your use of the Website, including but not limited to direct, indirect, incidental, consequential, special, or punitive damages.

9. Termination

  • Dwarika Trends may suspend, terminate, or limit your access to the Website immediately if, in our reasonable opinion, these Terms have been breached by you.

  • Dwarika Trends may suspend, limit, or terminate any service provided on the Website or all access to and use of the Website at its sole discretion.

10. Changes to the Terms

  • We may revise these Terms at any time by updating this page.

  • You are bound by any revisions and should periodically review this page to stay informed of the current Terms.

11. Governing Law and Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Jodhpur, Rajasthan, India.

12. Grievance Officer (Consumer Protection Act Compliance)

  • In accordance with the Consumer Protection Act, 2019, we have designated a Grievance Officer to address customer concerns and complaints.

Grievance Officer: Dwarika Trends Customer Support
Email Address: dwarikatrends@gmail.com

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: dwarikatrends@gmail.com
Website: dwarikatrends.in